This technology is powered by ReadyCareConnect, Inc. DBA Trusty.care (“Trusty.care”). We have created this Privacy Policy because we know that you care about how information you provide to us is used and shared. This Privacy Policy relates to the information collection and use practices of Trusty.care in connection with this technology.
In the course of operating this technology and providing services to you, Trusty.care will collect, store, use, transmit, and/or receive the following types of information. You will provide this information to us, authorize us to collect and/or receive such information from other sources, or, for “other information,” we will obtain it based on your use of this technology.
When you use the services provided through this technology, you may provide us with a variety of information about yourself such as your name, address, e-mail address, contact information, the language you prefer to communicate in, your gender, and information to help us determine what type of health care coverage might be right for you. All information we collect and/or receive under this section is collectively called "Personal Information."
You may also provide us with information that relates to your past, present, or future physical or mental health or use of health care services (collectively, "Health Information") or authorize us to obtain this information from third parties (we will specifically ask for your permission to get information from a third party). This may include:
In addition to the information noted above, we may collect additional information (collectively, the "Other Information"), based on your use of this technology. Such Other Information may include:
From Cookies. Information that we collect using "cookie" technology. Cookies are small packets of data that a website stores on your computer’s or mobile device’s hard drive so that your computer will "remember" information about your visit. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to help us collect Other Information and to enhance your experience using this technology. If you do not want us to place a cookie on your hard drive, you may be able to turn that feature off on your computer or mobile device. Please consult your Internet browser’s documentation for information on how to do this and how to delete persistent cookies. However, if you decide not to accept cookies from us, the technology may not function properly.
Third-Party Analytics. We use third-party analytics services to evaluate your use of the technology, compile reports on activity, collect demographic data, analyze performance metrics, and collect and evaluate other information relating to the Services and mobile and Internet usage. These third parties, specifically Google Analytics, Google Tag Manager, and Inspectlet, use cookies and other technologies to help analyze and provide us the data and may have access to certain information related to your device, location, login credentials, unique application identifier, or other information collected or stored on your device in order to provide these services to Trusty.care.
For more information on these third parties, including how to opt out from certain data collection, please visit the sites below. Please be advised that if you opt out of any service, you may not be able to use the full functionality of the Services.
For Google Analytics, please visithttps://tools.google.com/dlpage/gaoptout
For Google Tag Manager, please visit https://www.google.com/analytics/tag-manager/use-policy
For Inspectlet, please visit https://www.inspectlet.com/optout
(1) We use the Personal Information, Health Information and Other Information (collectively, "Information") to provide services to you through this technology. These services include, but are not limited to, providing recommendations to you on how to limit or reduce your health care costs, providing a tool to help you plan and manage your health care costs, and/or providing medication reminders.
(2) Also, we may use your Information, in connection with the information of other users of this technology, to:
We will de-identify your information (this means that we take out the elements that could reasonably be used to identify you) before using it for these purposes. In all cases, we will only use the minimum information necessary for the purpose for which we are using it.
We may disclose your Information to our subsidiaries, affiliates, and/or other entities with which we have a subcontract to provide services to you or to us.
Even with your permission to share your Information, we will not disclose your Information to such entities until they agree in writing to only use and disclose such Information as set forth in this Privacy Policy and to implement safeguards to protect the privacy and security of the Information. In addition, we will provide them with the minimum necessary information needed to perform the service that we have requested.
We may disclose the Information if we are required to do so by law, court order, or other government or law enforcement authority or regulatory agency.
We will inform you in the case that our company is to be acquired by another company. If the use of user's data is changed in any way as a result of the acquisition, the acquiring company will be responsible for informing you of those changes before they take effect.
We will not sell any identifiable data about you. However, we may sell your de-identified data aggregated with the data of other users. We may also sell information derived through analyzing aggregated information of our users.
You may access, share, or delete the Information we have about you by contacting privacy@trusty.care.
We store your data through a third party in a highly secured shared server.
Your Information is encrypted, in storage and in transmission, in accordance with a U.S. Federal Information Processing Standard known as “SHA512”. This method is the industry standard.
If your account is deactivated/terminated by you or Trusty.care, your identifiable data is deleted after 30 days.
If your unsecured identifiable Health Information is accessed without authorization, we will promptly notify you (or your next of kin if you are deceased) through written notice, by first-class mail at your last known address (unless you have opted to receive such notice by e-mail). In addition, for all of your Information, we make any and all breach notifications required by applicable law.
We do not knowingly collect Personal Information from children under the age of 13 without their parents’ consent.
The Websites, Platform and the Services may contain links to third-party websites ("External Sites"). We do not endorse such External Sites and we are not responsible for the privacy practices of such External Sites. Please refer to the privacy policies of those External Sites for more information on how the operators of those sites collect and use your Personal Information.
This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time, and will post any changes on the Websites, Platform and the Services as soon as they go into effect. By accessing any of the Websites, Platform and/or using the Services after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please refer back to this Privacy Policy on a regular basis.
If you have questions about this Privacy Policy, please e-mail privacy@trusty.care, "PRIVACY POLICY" in the subject line, or mail us at the following address:
Trusty.care, 860 Broadway, 6th Floor, New York NY 10003